FAQ – White Rabbit New York

FAQ

Underwear Sizing


What sizes do you carry?

Our thongs, The Elizabeth and The Chrystie are low rise and sit just below the hip bones. We carry three sizes:

  • OSM - One Size Mini
  • OS - One Size
  • OSP - One Size Plus

 

For our briefs, we carry S, M, L and XL. If in doubt between two sizes, we recommend going one size up.

 

How can I measure my waist?

Find the natural indentation in your torso, it should be above your belly button and below your rib cage. Run a measuring tape around your torso at your natural waist. Make sure the tape stays parallel to the floor and is not too tight around your torso for a more comfortable fit.

 

How can I measure my hips?

Stand on a flat surface with your feet together. Run the tape around the fullest part of your hips and your bum, keeping the tape parallel to the floor.

 

Will you carry more sizes?

Yes, we will expand our sizing range.

If you do not find a size that accommodates you, send us an email at follow@whiterabbitny.com. We are still growing and will gladly take your suggestions.


Underwear Fit Guide


How much coverage does each style provide?

The Prince is a cheeky, low rise brief. The Jane is a low-rise brief with fuller coverage than The Prince. The Leroy is a boyshort and provides the most coverage. 

 

 


Bra Sizing


How can I find my bra size?

Find your perfect bra size following these 4 easy steps.

  1. Get Comfortable

Wear a comfortable, non-padded bra and remove your shirt

  1. Find your band size

Wrap a measuring tape around your rib cage, directly underneath your boobs keeping the tape parallel with the floor. The tape must be snug against your body, but not so tight that it digs into your skin. This is your under-bust measurement – note it down.

  1. Find your cup size

Wrap the measuring tape around the fullest part of your bust. Making sure the tape is snug against your chest, but not too tight by taking a breath in and out. Round up to the nearest whole number. This is your over-bust measurement -note that down.

  1. Put it together

Substract the under-bust measurement (step 2) from the over-bust measurement (step 3). Use the table below to find your perfect size.

Note that we don’t currently carry sizes in gray, but are hoping to expand our sizing range soon! If you can’t find your size, please send us a note at help@whiterabbitny.com – we’ll notify you as soon as your size is available.

 

What is my bralette size?


Bra Fit Guide


What are the different styles?



How can I tell if the fit is right?

Follow the 5 quick fit checks below to make sure you have found the perfect fit. You can also email us at help@whiterabbitny.com with any questions.



Something doesn’t fit right, how can I fix this?

Bra fitting is hard, we get you. Check out our Fit Fix Guide below to see what the issue is and find out how to fix it. Most problems can be easily solved by adjusting your bra size. You can also email us at help@whiterabbitny.com with any questions.


Comfort Trial


Does the Comfort Trial apply to bras & underwear?

No, the Comfort Trial only applies to underwear purchases. The purpose is to ease returns on underwear, which is trickier.

For bras, we offer free exchanges and returns always. See conditions below.

 

Does the Comfort Trial apply across different underwear styles?

The Comfort Trial is valid across multiple styles when an order includes 2 or more items from each style. The Comfort Trial is not valid for orders that include only 1 item of each style -for example, an order for 1 Elizabeth + 1 Prince does not qualify for the Comfort Trial. 

 

Is the Comfort Trial available internationally?

No. The Comfort Trial is available only in the US.


Shipping and Returns


Are my White Rabbits returnable?

For your first pair of White Rabbit underwear, we have a 30-day, no-questions-asked full refund policy as part of our Comfort Trial. You don't even have to send them back (keep your used undies, please) ;)

All unopened underwear pairs, and bras in their original, unworn, tagged condition are subject to a 30-day return policy. We are unable to accept any garments that have been worn or returned in a soiled condition. We reserve the right to refuse a return if the merchandise does not reach our standards.

We offer free return postage. To request a return, please email us at returns@whiterabbitny.com within 30 days of your purchase.

 

I love my White Rabbits, but the size is not quite right. Can I exchange?

Exchanges for bras in their original, unworn, tagged condition and any unopened, unworn underwear are free in the US. To request an exchange, please email us at returns@whiterabbitny.com.

 

Can I return or exchange my White Rabbits if my order was placed outside the US?

We accept returns of unopened underwear pairs and bras in their original, unworn condition from international orders following the same return guidelines for US returns. Return shipping costs are the responsibility of the customer.

We are unable to process exchanges on international orders. If you'd like an alternative item, please follow our return process and place a new order on our website.

 

How much will I pay for shipping?

US: Free shipping on 2+ items or $5 flat shipping rate.

Canada: $8 flat shipping rate.  

Rest of World: $15 shipping on 2+ items, or $20 international flat rate.

 

Do you ship internationally?

We ship to Australia, Canada, Germany, Hong Kong, Ireland, Finland, the United Kingdom and Singapore (Yay!). 

If your country is not on the list, but you'd like to place an order, send us an email at follow@whiterabbitny.com. We'd be more than happy to make a special shipment for you!

 

Are there any fees associated with shipping internationally?

Import duties may apply depending on the shipping destination and will be charged to recipient upon delivery of package.

For countries we currently ship to, no import duty applies. 


Products


Where are White Rabbits made?

All of our products are made in Mexico. Our family-owned manufacturing partner has more than 100 years of experience in crafting lingerie, employs mostly women, offers good working conditions and pays fair wages. We know because we've seen it ourselves.

 

Why bamboo?

We fell in love with the softness and luxurious drape of bamboo rayon and we are sure you will too! Besides being softer, bamboo fabric is more durable than cotton, very breathable, moisture wicking and cool to the touch.

Bamboo is one of the fastest-growing, less-thirsty plants in the world, making it a sustainable source of fiber for apparel fabrics.

Learn more about our bamboo here

 

When will Sold Out products be available?

We are so sorry for the inconvenience, but we did not anticipate to sell-out so quickly (growing pains)! Rest assured, we are restocking our collection very soon. All sold-out items will be available for purchase again at the end of September. Sign-up for an email notification and we will let you know as soon as these items become available again! 

 

When will Pre-Order products be available?

All pre-order items are expected to ship mid to late October. We will keep you posted as soon as we have a set shipping date. Thank you so much for your patience!

 

Will you be introducing more styles / colors?

Yes, and we can’t wait! We are already working on developing and launching more styles. We’d love to hear from you – send us your wish list and keep checking in for new releases.

You can also opt to be notified when a new line is introduced by signing up –we promise we won’t spam you!


General


Can I combine multiple discount codes?

Discount codes cannot be combined. If you have any questions or issues applying a discount code, let us know at help@whiterabbitny.com.

 

If you have any other questions, contact us at follow@whiterabbitny.com. We’d love to hear from you!