Shipping and Returns – White Rabbit New York

Shipping and Returns

Are my White Rabbits returnable?

For your first pair of White Rabbit underwear, we have a 30-day, no-questions-asked full refund policy as part of our Comfort Trial. You don't even have to send them back (keep your used undies, please) ;)

All unopened underwear pairs, and bras in their original, unworn, tagged condition are subject to a 30-day return policy. We are unable to accept any garments that have been worn or returned in a soiled condition. We reserve the right to refuse a return if the merchandise does not reach our standards.

We offer free return postage. To request a return, please email us at returns@whiterabbitny.com within 30 days of your purchase.

 

I love my White Rabbits, but the size is not quite right. Can I exchange?

Exchanges for bras in their original, unworn, tagged condition and any unopened, unworn underwear are free in the US. To request an exchange, please email us at returns@whiterabbitny.com.

 

Can I return or exchange my White Rabbits if my order was placed outside the US?

We accept returns of unopened underwear pairs and bras in their original, unworn condition from international orders following the same return guidelines for US returns. Return shipping costs are the responsibility of the customer.

We are unable to process exchanges on international orders. If you'd like an alternative item, please follow our return process and place a new order on our website.

 

How much will I pay for shipping?

US: Free shipping on 2+ items or $5 flat shipping rate.

Canada: $8 flat shipping rate.  

Rest of World: $15 shipping on 2+ items, or $20 international flat rate.

 

Do you ship internationally?

We ship to Australia, Canada, Germany, Hong Kong, Ireland, Finland, the United Kingdom and Singapore (Yay!). 

If your country is not on the list, but you'd like to place an order, send us an email at follow@whiterabbitny.com. We'd be more than happy to make a special shipment for you!

 

Are there any fees associated with shipping internationally?

Import duties may apply depending on the shipping destination and will be charged to recipient upon delivery of package.

For countries we currently ship to, no import duty applies.