Shipping and Returns

Are my White Rabbits returnable?

For your first pair of White Rabbit underwear, we have a 30-day, no-questions-asked full refund policy as part of our Comfort Trial. You don't even have to send them back (keep your used undies, please) ;)

All unopened underwear pairs, and bras in their original, unworn, tagged condition are subject to a 30-day return policy. We are unable to accept any garments that have been worn or returned in a soiled condition. We reserve the right to refuse a return if the merchandise does not reach our standards.

We offer free return postage in the US. Request a return at www.whiterabbitny.com/returns within 30 days of your purchase.

 

I love my White Rabbits, but the size is not quite right. Can I exchange?

Exchanges for bras in their original, unworn, tagged condition and any unopened, unworn underwear are free in the US. To request an exchange, please email us at exchanges@whiterabbitny.com. You can also request a return label at www.whiterabbitny.com/returns and place a new order for any additional items. 

 

Can I return or exchange my White Rabbits if my order was placed outside the US?

We accept returns and exchanges of unopened underwear pairs and bras in their original, unworn condition from international orders following the same return guidelines for US returns.

Return shipping costs are the responsibility of the customer, but exchange shipments are free.

 

How much will I pay for shipping?

In the US, standard shipping is free on order of $75 or more. A flat $5 rate applies otherwise. 2-3 Day USPS Priority Shipping is also available.

Internationally, flat rates apply per country and range from $8 to $10 USD.

 

Do you ship internationally?

We ship to Australia, Canada, Germany, Hong Kong, Ireland, Finland, the United Kingdom, Israel and Singapore (Yay!). 

If your country is not on the list, but you'd like to place an order, send us an email at follow@whiterabbitny.com. We'd be more than happy to make a special shipment for you!

 

Are there any fees associated with shipping internationally?

Import duties may apply depending on the shipping destination and will be charged to recipient upon delivery of package.