Shipping and Returns

Are my White Rabbits returnable?

For your first pair of White Rabbit underwear, we have a 30-day, no-questions-asked full refund policy as part of our Comfort Trial. To participate in the Comfort Trial, order two or more pairs of the same style. Try one pair and get the full comfort experience -take it to work, the gym or brunch. Wash. Repeat. If you don't love it, get a return label at www.whiterabbitny.com/returns within 30 days of your purchase. You'll receive a pre-paid label to send back the unopened pair(s) and we'll refund your full order, no questions asked. Keep your used pair, please ;)

All unopened underwear pairs, and bras in their original, unworn, tagged condition are subject to a 30-day return policy. We are unable to accept any garments that have been worn or returned in a soiled condition. We reserve the right to refuse a return if the merchandise does not reach our standards.

We offer free return postage in the US. Request a return at www.whiterabbitny.com/returns within 30 days of your purchase.

 

I love my White Rabbits, but the size is not quite right. Can I exchange?

Exchanges for bras in their original, unworn, tagged condition and any unopened, unworn underwear are free in the US. To conduct an exchange, please request a return label for your original order at www.whiterabbitny.com/returns and place a new order with the items you want to try instead.

 

Can I return or exchange my White Rabbits if my order was placed outside the US?

We accept returns and exchanges of unopened underwear pairs and bras in their original, unworn condition from international orders following the same return guidelines for US returns.

Return shipping costs are the responsibility of the customer, but exchange shipments are free. To initiate an international return or exchange, please email us at follow@whiterabbitny.com.

 

How much will I pay for shipping?

In the US, standard shipping is free on order of $75 or more. A flat $5 rate applies otherwise. 2-3 Day USPS Priority Shipping is also available.

Internationally, flat rates apply per country and range from $8 to $10 USD.

 

Do you ship internationally?

We ship to Australia, Canada, Germany, Hong Kong, Ireland, Finland, the United Kingdom, Israel and Singapore (Yay!). 

If your country is not on the list, but you'd like to place an order, send us an email at follow@whiterabbitny.com. We'd be more than happy to make a special shipment for you!

 

Are there any fees associated with shipping internationally?

Import duties may apply depending on the shipping destination and will be charged to recipient upon delivery of package.